Privacy Policy

Information We Collect

We gather information that you provide directly when you create an account, complete verification procedures, make deposits or withdrawals, participate in games, or contact our support team. This typically includes your full name, date of birth, email address, residential address, telephone number, and payment details such as credit card or e-wallet information.

In addition, we automatically collect certain technical information whenever you visit or use our platform. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to understand user behaviour, maintain site functionality, and improve the overall experience.

How We Use Your Information

The personal information we collect allows us to deliver and personalise our gaming services, process financial transactions securely, verify your identity as required by law, and prevent fraudulent activity. We also use this information to communicate important account updates, respond to customer inquiries, and, where you have given consent, to send promotional offers related to our games and bonuses.

Technical data helps us analyse trends, administer the website, troubleshoot technical issues, and ensure that our content is presented in the most effective manner for the device you are using.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist us in operating the casino. These include payment processors, identity verification agencies, hosting providers, and marketing partners. All such parties are contractually bound to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorise.

We may also disclose your information when required to do so by law, regulatory authorities, or court order, or to protect the rights, property, or safety of Winberry Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain features, remember your preferences, analyse traffic, and deliver a smoother gaming experience. These may include strictly necessary cookies that allow you to log in and access games, as well as performance and functionality cookies that help us understand how our site is used.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption for sensitive data transmissions and regular security evaluations. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion. You may also withdraw consent for marketing communications at any time by following the unsubscribe instructions in our emails or by contacting customer support.

To exercise these rights, please reach out to our support team. We will respond to your request in accordance with applicable Canadian privacy legislation.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated terms.

If you have any questions or concerns about how we handle your personal information, please contact our customer support team through the live chat feature or by email.